Refund Policy
At Ashutosh Digital Media, we are committed to delivering exceptional SaaS tools, AI automation workflows, and custom web development ecosystems. Please read our terms regarding subscription cancellations and refund eligibility.
1. General Overview
We strive to ensure complete transparency across all our digital plans and agency services. Because our offerings include instant-access digital assets, AI workspace provisioning, and downloadable website code templates, our refund structure is designed to be fair to both our clients and our engineering team.
Most digital subscriptions and workspace activations come with a dedicated trial or evaluation window. We encourage all users to thoroughly test our AI website builder and automation tools before committing to annual contracts or recurring billing cycles.
2. Eligibility Criteria for Refunds
Review the qualifying criteria below to determine if your transaction is eligible for a refund review:
7-Day SaaS Guarantee
First-time subscribers are eligible for a full refund within 7 days of their initial SaaS plan purchase if they experience critical technical incompatibility.
Accidental Duplicate Charges
If you were charged multiple times due to a gateway timeout or processing glitch, verification leads to an immediate 100% refund of the duplicate amount.
Digital Downloads & Code
Once website templates, HTML files, or proprietary AI assets have been downloaded or exported, refunds cannot be granted due to the irrevocable nature of digital files.
Renewal Billing Periods
Automatic subscription renewals for monthly or annual billing are non-refundable unless cancelled prior to the billing renewal timestamp.
3. How to Request a Refund
If your purchase falls within our eligible window, please follow these precise steps to submit your claim:
Gather Your Transaction Details
Locate your invoice number, registered email address, and order reference ID from your confirmation email.
Contact Our Billing Support
Send an email directly to support@ashutoshdigitalmedia.com or reach out instantly via WhatsApp at +91 7821817242.
Review and Disbursement
Our finance department will review your request within 48 business hours. Approved refunds are processed back to your original payment method within 5 to 7 business days.
Need Immediate Billing Assistance?
Our support team is available Monday through Saturday from 10:00 AM to 10:00 PM IST to help resolve any billing questions or account inquiries.