Refund policy

This Refund Policy explains how refunds are handled for services provided by Ashutosh Digital Media. It covers eligibility criteria, processing timelines, how to request a refund, and the steps we take to ensure a fair and transparent experience. By requesting a refund, you agree to the terms outlined below.

Eligibility

Refund eligibility depends on meeting the criteria below. If you believe you are eligible, please follow the process outlined in “How to Request a Refund.”

  • Eligible refunds are available for services not delivered as described or charged in error.
  • Refunds are considered only for purchases made directly with Ashutosh Digital Media and within the stated processing window.
  • Refund requests must be submitted within 30 days of the original purchase date.
  • Non-cancellable or non-refundable components of a bundled service may be excluded from a refund.

Timeline & Processing

Once a refund request is submitted, we review the specifics of the order and applicable policy terms. Typical timelines are outlined below, but may vary by case.

  1. Request received: within 24–48 hours of submission.
  2. Review period: up to 2–3 business days to verify eligibility.
  3. Refund processing: if approved, the payment method is credited within 5–7 business days.

How to Request a Refund

Follow these steps to initiate a refund. Providing accurate information helps us process your request quickly.

  1. Contact our support team with your order number and a brief description of the issue.
  2. Include any relevant documents or screenshots that support your request.
  3. We will review your request and respond with the outcome and next steps.
  4. If approved, refunds are issued to the original payment method.

Non-Refundable Items

The following items or conditions are typically not eligible for refunds. This list is representative and may be updated.

  • Delivered digital assets or completed work that fully meets the agreed scope, where delivery has occurred.
  • Promotional discounts or items purchased with promotional codes that have expired or been redeemed.
  • Custom or tailored services completed to your specifications where modification requests have been fulfilled.
  • Third-party content or services not produced by Ashutosh Digital Media.

Contact & Next Steps

For questions about refunds, or to discuss your specific situation, please contact our support team. We strive to respond promptly and clearly.

  • Email: support@ashutoshdigitalmedia.com
  • Phone: +91 7821817242 (Mon–Fri, 9:00–18:00 IST)

We appreciate your business and will do our best to resolve refunds quickly and fairly.